Support
or Complaints
Do you have concerns, questions, or problems related to our services? Need support in choosing an engagement ring or a simple gift, or questions about jewelry care or repair? Contact us,
we are always available to you.
we are always available to you.
FAQ
Check out our faqs to get answers to your most freqing doubts. If you didn't find what you were looking for please contact us directly, we will get back to you as soon as possible.
All diamonds are rare, but some more than others. The evaluation of gem rarity is the complex result of a combination of fundamental qualities, known as the "4Cs": Color (Colour) Clarity (Clarity) Carat (Carat) Cut (Cut)
Recarlo's expert gemologists select only gemstones of the highest quality standards, exclusively cut to the standards of the prized Russian cut, which, due to increased refraction and reflection of light, makes each diamond more brilliant.
We provide a certification attesting to the characteristics and quality of each diamond, greater than 0.14 ct, by accompanying each piece of jewelry with a specific gemological certificate printed on microfilm.
We allow you to adjust the size of a ring, but this service is only available for certain types of jewelry. To find out if your ring is among them, contact our customer service ... indicating the reference of your jewelry and where you purchased it. In the reply email, we will tell you the procedure for sending us your ring.
They are accompanied by the certificate of guarantee that attests to their authenticity, bearing the serial number of the jewel, which makes it possible to guarantee its traceability from the moment it was made. For more information you can contact our customer service ... they will be able to provide you with more detailed and accurate information.